Scott Watermasysk Husband, Father, and KickoffLabs co-founder. Interests: basketball, bootstrapping, keyboards, training, and Building new things

Bugs are Inevitable. Your Response is What Matters


Bug, defects, delays, etc will always happen. With good practices, you can minimize them, but they will always exist.

You can however control how you respond to them. This message from WASD is exceptional.[1]

Sorry email from WASD

  1. Accept fault
  2. Apologize
  3. Provide details and supporting information.

  1. If you are following my keyboard journey, interactions with WASD like this won me over. ↩︎